Shipping, Returns & Refunds

Last Updated: September 29, 2026

At RENVIR, we want you to feel confident ordering our products. This policy explains our shipping, return, refund, and damaged-order procedures.

Shipping

Order Processing

Orders are generally processed within 1–3 business days after an order is successfully placed.

Orders placed on weekends or holidays may begin processing on the next business day.

Processing times may be longer during product launches, promotions, holidays, or periods of unusually high order volume.

Shipping Times

Estimated shipping times are displayed during checkout when available.

Delivery dates are estimates and cannot be guaranteed.

Once an order has been transferred to the shipping carrier, circumstances outside RENVIR's control—including weather, carrier delays, incorrect addresses, and other transportation disruptions—may affect delivery.

Shipping Confirmation

When available, you will receive a shipping confirmation email containing tracking information after your order ships.

Please allow time for the carrier's tracking system to update.

Incorrect Shipping Addresses

Please verify your shipping address carefully before completing your order.

If you discover an error, contact RENVIR Customer Support as soon as possible.

We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that an order can be changed once fulfillment has begun.

Customers may be responsible for additional shipping charges resulting from an incorrect or incomplete address.

Lost or Damaged Orders

If your order arrives damaged, incorrect, or appears to have been lost during shipping, please contact RENVIR Customer Support promptly.

For damaged shipments, please include:

Your order number;
A description of the issue; and
Photographs of the product and shipping packaging when possible.

We will review the issue and determine the appropriate replacement, refund, or other resolution.

Returns

We want you to be satisfied with your RENVIR purchase.

Eligible products purchased directly from RENVIR may be returned within 90 days of delivery for a refund, subject to the conditions below.

To begin a return, contact:

info@renvirco.com

Please include your name and order number.

Return Eligibility

To protect product quality, safety, and our customers, we may limit returns of:

Products substantially used or emptied;
Products intentionally damaged after delivery;
Products purchased from unauthorized sellers;
Products returned outside the applicable return period; or
Items identified as final sale at the time of purchase.

RENVIR reserves the right to reasonably evaluate return requests for suspected fraud, abuse, or misuse of this policy.

Nothing in this policy limits rights provided to consumers by applicable law.

Products Purchased from Other Retailers

Products purchased through Amazon, TikTok Shop, or another authorized third-party marketplace or retailer may be subject to that seller's return and refund policies.

Please initiate those returns through the retailer or marketplace where the purchase was made unless otherwise directed by RENVIR Customer Support.

Refunds

Approved refunds are generally issued to the original payment method.

Please allow 5–10 business days after a refund is processed for the credit to appear, depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return resulted from an error by RENVIR or applicable law requires otherwise.

Return Shipping

Unless the product was damaged, defective, incorrect, or the return resulted from an RENVIR error, customers may be responsible for return shipping costs.

Instructions will be provided when your return is authorized.

Defective or Incorrect Products

If you receive the wrong product or believe a product is defective, please contact us promptly.

When appropriate, RENVIR may replace the item or issue a refund at no additional cost.

Allergic Reactions or Skin Sensitivity

Skincare products affect individuals differently.

If you experience irritation or an unexpected reaction, discontinue use.

If the reaction is serious or persistent, seek advice from an appropriate healthcare professional.

Please contact RENVIR Customer Support if you experience a product-related issue so that we can document and review it.

Promotional Bundles and Gifts

If a purchase includes a promotional gift, bundle discount, or special offer, refund amounts may be adjusted to reflect the terms of the promotion.

If returning part of a discounted bundle, the refund may reflect the actual promotional value attributed to the returned item.

Exchanges

If you would like a different RENVIR product, contact Customer Support.

Depending upon inventory and fulfillment procedures, we may process the request as a return and new purchase rather than a direct exchange.

Cancellations

We process orders quickly.

If you need to cancel an order, contact us immediately. We will attempt to cancel the order before fulfillment, but cancellation cannot be guaranteed after an order has entered processing or shipped.

Contact Us

For questions regarding shipping, returns, refunds, damaged products, or an order:

RENVIR
Rebel Ritual LLC DBA RENVIR
Customer Support
Email: info@renvirco.com